Customer Service Representative (Order fulfillment) - German Speaker

Thermo Fisher Scientific seeks a Customer Service Representative for order fulfillment in Budapest, supporting German-speaking customers. The role involves processing orders, managing customer data, and coordinating across internal teams to ensure accurate and timely product delivery in a multinational shared service environment.

Responsibilities

• Process customer orders and manage the order fulfillment lifecycle for accuracy and timeliness
• Handle order changes and customer master data requests using ERP and CRM systems
• Monitor open orders and proactively communicate updates to customers and stakeholders
• Respond to customer inquiries regarding orders, deliveries, and shipment status via email or phone
• Coordinate with Sales, Supply Chain, Logistics, and Finance teams to resolve order-related issues

Requirements

• Fluent German and English, written and spoken
• Minimum 2 years in order management, order fulfillment, or customer operations
• Strong attention to detail and data accuracy commitment
• Experience with ERP systems (SAP, Oracle) and CRM platforms preferred
• Proficiency with Microsoft Office applications
• Excellent organizational and problem-solving skills
• Bachelor's degree in Business Administration, Supply Chain, or related field preferred