SPANISH AND PORTUGESE SPEAKING SERVICE DESK ANALYST LEVEL 1 (ET83)

Hungary - Budapest

Tech People is a European provider of technical skills permanent recruitment and temporary contracting services for multiple industries.

Currently we are looking for

SPANISH AND PORTUGESE SPEAKING SERVICE DESK ANALYST LEVEL 1 (ET83)

Location: Budapest, XI. hybrid working model (2 office days and 3 home office days per week). Increased office attendance is required during the initial training period. Shifts: 16/5: earliest shift at 7 am

Salary: competitive

Type of employment: employee

Start: ASAP

Tasks:

• Provide first-level IT support for hardware, software, password, access, and application-related issues.
• Support users via phone, email, chat, and remote support tools.
• Troubleshoot technical issues, resolve incidents where possible, and escalate more complex cases to specialist teams.
• Manage tickets throughout their lifecycle, ensuring accurate documentation and timely resolution.
• Deliver a high level of customer service while supporting users in Spanish and Portuguese and working with international teams.

Requirements:

• Business-level Spanish and Portuguese and a good command of English.
• At least 0.5 year of relevant exeperience
• High school diploma required; university studies are an advantage.
• Genuine interest in IT and supporting users with technical issues.
• Strong problem-solving skills and attention to detail.
• Previous experience in a Service Desk, Help Desk, Technical Support, IT Support, or Customer Support role is an advantage.
• Basic IT troubleshooting skills across Windows, Microsoft 365, and networking.
• Experience with ticketing systems and remote support tools is a plus.
• Candidate needs to be to be currently eligible to work in Hungary

To apply for this opportunity, please register you CV, or for more information Telefonszám mutatása itt karrier.tech-people.com Erika Bácsalmási