Diákmunka - Dutch-Speaking Technical Support Analyst

As a Technical Support Analyst, you will be primarily responsible for providing frontline customer support and/or technical support via inbound or outbound through various contact methods i.e., phone, Chat, Email. You will provide information about products and services, help with processing orders, respond to customer complaints, customer retention and troubleshoot issues.

A Technical Support Analyst is a role where you efficiently help customers, you are flexible problem-solver and are confident at troubleshooting. You investigate if you do not have enough information to resolve customer queries. At the same time, you are patient, empathetic, and very communicative and have the capacity to stay focused in a busy work environment.

• Taking ownership of customer issues reported and seeing problems through to resolution. • Researching, diagnosing, troubleshooting, and identifying solutions to resolve hardware / software issues. • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams • Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer. • Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures. • Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction • Assist customers or escalate service-related issues to the appropriate department in accordance with the client’s processes and procedures. • Ensure compliance to customer Data Privacy and Security Policy • Communicate positively with team members, customers, and other partners.

• Full-time student status - active or passive • Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in Dutch (C1) and English(B2) at all levels. • Good Knowledge of Microsoft Office products • Knowledge of wireless local-area network (WLAN) • Strong affinity to electronics and technology • Knowledge of Bluetooth technology • Extensive knowledge of hardware / software trouble shooting • Working Collaboratively • Planning & Organizing • Positive conduct • Highly customer focused. • Excellent organizational skills • Good attention to detail • Excellent problem-solving skills • Excellent time and people management skills

About the training sessions:

The first day is the Introduction Day which ends at 5 PM, afternoon.

•After the Induction Day, both the training and the nesting period will take place on weekdays from 08:30 AM until 5:00 PM •The structure of the training is the following: 1 day Induction Day + 7 days of training/nesting (8 workdays all in all)

•It is mandatory to attend every day of the training! As we offer full time training, the training itself will be 40 hours per week. You must attend all day to successfully complete the training – you can only miss one day!.

•The training is paid under two conditions: once training and nesting is passed, and you have worked 40 hours in the service.

Shifts and work time:

•At least 20 working hours (without breaks) per week

•Monday to Friday: 08:30-17:00

Breaks

•4 hours: 15 minutes

•6 hours: 30 minutes

•7 hours: 45 minutes

•8 hours: 1 hour (1x30 mins, 2x15 mins)

Bérezés: 2.420 HUF gross/hour

Munkalehetőség 17 év feletti nappali tagozatos jogviszonnyal rendelkező diákok részére!