Accounts Receivable & Collections Team Lead

The role sits in the Shared Service Center and the below listed services for a number of XR - Extreme Reach markets. This is a challenging role requiring excellent communication skills and relationship building. The role requires a very hands- on approach with a considerable emphasis on organisation, diligence, and the ability to follow processes.The specialist must be able to manage multi ledgers and keep key stakeholders informed of progress and queries. The specialist will be expected to work closely with the appropriate teams within finance centrally and each country to deliver results on target. Providing an efficient and accurate finance function

Responsibilities:

Manage the AR function within the SSC to:

• Drive improved performance in invoicing and collections activity, in term of greater accuracy and increased cash inflows.
• Maintain a solid master data environment with adequate controls and links to source of truth systems, such as A5 and Salesforce.
• Be the key link between internal stakeholders, systems and the SSC AR team.
• Drive to implement best practice processes within the SSC that should be replicated across other finance teams in the business. SSC should be seen as the leader in how processes are undertaken across the business.
• Deliver best in practice AR processes for Extreme Reach.

Lead the AR team

• Train and develop the AR team to undertake all AR processes successfully and in line with agreed SLA’s.
• Ensure cross training is completed to enable back-ups so tasks are appropriately resourced at all times.
• Complete performance monitoring and appraisal process for AR team members.

Establish KPI’s to track AR performance:

• Define the key KPI’s for AR.
• Utilises the KPI’ to identify areas for improvement across AR functions.
• Implement changes to improve performance against the KPI’s.
• Act is a leader / key contributor is projects, including finance projects and business wide projects, to ensure the impacts on AR are understood and processes are established.
• Acting as a key lead in SAP projects where system changes are introduced for AR.

Supporting Finance managers to:

• Improve AR performance in their markets.
• Bring changes to AR processes in a consistent way.

Oversee month end close to ensure AR deadlines are met:

• Support the AR team’s activities providing technical guidance and practical input where required.
• Standardise month end processes across the markets supported by the SSC.
• Identify bottlenecks in processes and remove these with support from Finance Managers, SSC Lead and Group Financial Controller.
• Other duties as assigned 

Requirements

• Previous experience is essential, 3-5 years of experience in Billing (Accounts Receivables) and Collections is required
• Experience managing and leading a team
• Sound understanding of financial processing 
• Proven experience of working to tight deadlines and being able to prioritise multiple tasks with strong organizational skills
• Experience with Google Suite or Microsoft Office preferred
• Knowledge of SAP B1or Netsuite preferred
• Fluent English is a must
• SSC experience is an advantage
• Exhibit strong team membership behaviour - i.e. are collaborative, ethical, respectful, use effective communication skills, proactively manage conflict to get the right results, use superior influencing skills, escalate issues appropriately
• Use initiative to proactively resolve key operational issues. Work constructively across the business to achieve the right outcomes Raise concerns appropriately and in a timely manner

Reporting Relationship

• Reporting to Manager, Shared Services

Benefits

• XR has 23 offices worldwide and teams spread throughout the US, EMEA and APAC, our multicultural teams work cross-departmentally and across continents and cultures towards a shared goal
• It is our belief that the better we work together to help our clients achieve their goals, the more successful XR will be 
• Our leadership is provided a great deal of autonomy and freedom in their individual roles, they are encouraged to be self starters and to continuously develop their skills
• Feedback from internal Employee Engagement Surveys cites the People, Teamwork and Flexibility as the most rewarding aspects of working at XR.
• We are a supportive and collaborative culture that values multiple perspectives, fresh thinking and is dedicated to DEI
• XR celebrates diversity of ideas, people and experiences