CUSTOMER SUPPORT SPECIALIST

What are you working on?

• The name of the project(s): Idle Pet Shelter, Idle Royal Stories, Idle Inn Tycoon, Frogs Kitchen
• At what stage of the project(s)? In Development
• Genres: Casual
• Platforms: Mobile

Team size and structure?

25 people

For which tasks (responsibilities)?

• Providing support to players, for inquiries about game, features, promotions, game progression and experience, technical issues, lost accounts, missing wins, purchase issues.

• Delivering service to players that is good enough and fast enough to meet all the studio targets.

• Trendwatching of Social media tools, applications, channels and inform the development team on potential opportunities;

• Staying up to date with all current game features.

What kind of professional are we looking for?

• 0.5+ year experience as customer support, community manager, smm or similar

• Discipline and flexibility

• Ability to balance workload to maintain all communication sources Discord, Helpshift, Email

• Passion for games

• Appreciation and understanding of teamwork

• Advanced English

Will be a plus

• Commercial experience running international communities

• Knowledge of Photoshop, Video Editors or similar tools

What is important for us in a person?

We pay attention to your soft skills

The selection process

We plan to close the vacancy as soon as possible.

test task - invite for an interview - and give an answer within 1-2 weeks after it.