IT Operations Service Delivery Manager

Our Client has more than 40 years of experience in the field of research and development of lottery systems made our company a worldwide leading supplier of lottery products.

As a global lottery company, is an exciting place to work. Drive innovation, champion groundbreaking ideas and bring meaning to work every day. With more than 240 employees in Budapest, currently serves more than 400 customers on six continents today.

IT Operations Service Delivery Manager

Tasks

The following CHALLENGES await You: 

• Participates/chairs meetings with customer and team, creates meeting reports
• Active cooperation with other participants in the operational groups
• Adoption and implementation of new services
• Support process development and documentation activities
• Participating in the development of service products
• Compilation and evaluation of monthly reports, invoices, SLA statements and other contracted reports
• Participation in the coordination of changes related to our clients' individual service contracts
• Monitors the delivery of contracted services and service levels
• Identify service issues, suggest solutions and improve services
• Representing the operation in projects with clients
• Coordinates regarding service deliveries with the senior and account management
• Maintains good working relations with customer technical staff and management
• Reports progress both internal and to customer
• Understands customer requirements, can deduct and formulate the underlying service requirements

Requirements

• You have university or college degree on IT/engineering/business
• You have in-depth knowledge of ITIL good practices and practical experience, ITIL certificate is welcome
• You have minimum 3 years’ of experience in IT service delivery management
• You have project management experience
• You have ability to oversee and understand complex IT solutions
• You would like to use your excellent English (verbal&written) on a daily basis
• German language knowledge is a hugh plus
• You have understanding of business processes and customer needs
• You have ability to maintain good customer relationship
• You have careful work style and accuracy, precision, durability
• You have good problem-solving and collaborative approach
• You have high quality and responsibility in own work
• You are able to deliver peak performance even under time pressure
• You have good communication and presentation skills
• You have ability to work in a team
• You have willingness to travel 

Offers

If you CHOOSE US, we can offer:

• Competitive payment package (13. and 14. months salaries, fix and predictable shift allowance)
• Cafeteria and Health insurance
• Mentoring Program, Trainings
• Downtown office, in the heart of Budapest, at the foot of Buda castle (easily accessible by public transport)
• Indoor bike and motorcycle storage
• Team building
• Economically stable and growing enterprise 
• Excellent working atmosphere 
• Open company culture
• Economically stable and growing enterprise 
• Non-conventional domain: lottery and sports games
• Recreation room: table soccer, office (chair) massage and sauna