Application support specialist

Your Tasks

• Application Support:
  • Provide technical  support for streaming applications
  • Ensure the continuous operation and availability of streaming platforms
  • Troubleshoot and resolve issues related to streaming applications in a timely manner
  • Work closely with product coordinators to understand user requirements, translate them into technical specifications, and communicate these to the development team
  • Conduct system analysis to identify any potential issues or improvements
• Vendor Management:
  • Collaborate with external vendors to manage the delivery and support of streaming applications. to ensure they understand and can deliver on the technical specifications
  • Monitor vendor performance and ensure compliance with service level agreements
  • Coordinate with vendors on upgrades, patches, and new releases
  • Occasionally participate in evaluating and selecting new vendors based on their ability to meet technical, performance and security requirements
• Process Improvement:
  • Document and improve support processes for streaming applications
  • Implement best practices and standard operating procedures
  • Conduct regular reviews and updates of support documentation
• Collaboration:
  • Work closely with business, understanding the business needs and making sure the technical solution from the vendor will be fulfilling the needs
  • Work closely with vendor and technical teams to understand requirements and provide solutions, or improvements – validate their proposals from technical point of view
  • Communicate effectively with stakeholders to meet their needs
  • Participate in supporting digital product initiatives
• Technical Expertise:
  • Maintain a solid understanding of streaming technologies and products
  • Stay updated with the latest trends and advancements in video streaming
  • Apply knowledge of the Software Development Life Cycle (SDLC) in support activities

Your Profile

• Bachelor’s Degree in Information Technology or a related field
• At least 3 years of experience in digital product initiatives, web, and mobile application development
• Understanding of A/B testing methodologies
• Solid understanding of the Software Development Life Cycle
• Ability to engage with technical teams on highly complex projects
• Ability to define and communicate solutions (both functional and technical) and break them down into tactical deliverables
• Proven execution of IT/Digital media projects
• Foundational understanding of Lean/Agile methodologies
• Technical aptitude to understand how evolving features affect user and advertiser experience
• Experience in the field of integrated systems and system integration projects
• Able to work autonomously, while still functioning in a team environment

Your team

Join our vibrant technology department, which is responsible for the company's technological operations, as well as ensuring the recording and playback of broadcasts. You will work together with technology and business teams and cooperate with external vendors to ensure smooth operation and integration. 

Our team is based in RTL Liget where the working languages are Hungarian and English.

About us

Since 1997, RTL Hungary has dominated the Hungarian media market with a portfolio of 12 linear channels (RTL, RTL KETTŐ, RTL HÁROM, RTL Gold, RTL Otthon, Cool, Film+, Sorozat+, Kölyökklub, Sorozatklub, Moziklub, Muzsika Tv), online magazine (RTL.hu), and non-linear services (RTL+, RTL+ Active, RTL+ Light). As a growing company seeking new ways and operating models, we believe it is critical that our colleagues are open to new ideas and adapt to the challenges of a changing media environment.

RTL Hungary is a subsidiary of the RTL Group, headquartered in Luxembourg. It has linear TV channels, radio stations, video streaming services, content production, and digital content services in Europe. RTL Group is a subsidiary of the international media conglomerate Bertelsmann.