IT Support Engineer & Office Support

IT Support:

• Act as local first-line IT support, providing timely assistance to employees with hardware, software and connectivity issues
• Diagnose, troubleshoot and resolve IT incidents and service requests, escalating to central support teams or external providers when required
• Support user accounts across core systems, including Microsoft 365, email and collaboration tools
• Handle password resets and access management
• Manage IT onboarding and offboarding, ensuring new starters and leavers have the appropriate system access, equipment and documentation
• Prepare, configure and issue laptops and other IT equipment, including imaging, software installation and security setup
• Maintain accurate records of IT assets, including laptops, peripherals, licences and warranties
• Coordinate laptop lifecycle management, including replacements, repairs, returns and secure disposal
• Assist with new starter inductions, providing basic IT training and guidance on systems, tools and IT policies
• Support office technology such as printers, meeting room equipment, AV systems and Wi-Fi
• Monitor and maintain IT stock levels and order equipment and accessories when needed
• Document common IT issues and solutions to contribute to internal knowledge bases and user guides
• Liaise with external IT vendors and managed service providers to resolve issues and coordinate support

Office Support:

• Welcome guests, visitors and team members and act as a key point of contact for internal and external parties
• Manage phone systems, incoming calls and deliveries
• Handle internal and external queries professionally and in a timely manner via email and Slack
• Maintain a clean, organised and professional office environment, including meeting rooms
• Support occasional company meetings and event set-up
• Manage office and kitchen supplies, including stock checks, ordering and responding to team requests
• Liaise with office services providers, building management and landlords regarding day-to-day office-related matters
• Support fire drills and health & safety assessments when required
• Assist with the organisation of social, cultural, wellness and ad-hoc office events, including office lunches

Qualifications:

• Strong knowledge of Windows 10/11, macOS and Microsoft Office 365 administration
• Experience with Azure AD / Microsoft Entra, including user accounts, groups, permissions and MFA
• Familiarity with networking fundamentals, including TCP/IP, DNS, DHCP, VPN and Wi-Fi troubleshooting
• Hands-on experience with end-user device management, including laptops, desktops, mobile devices, printers and AV equipment
• Strong communication and problem-solving skills
• Fluent English, both written and spoken

What we offer:

• Competitive benefits package including cafeteria (SZÉP card) and bonus opportunity
• Private healthcare and wellbeing support (incl. EAP programme)
• Flexible hybrid working and home office allowance
• Family-friendly benefits (enhanced maternity and paternity support)
• Long-term security with pension contribution and insurance coverage
• International environment with strong learning and development opportunities